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Terms of Service

Terms of Service

Last Updated: January 2026

These Terms of Service ("Terms") govern your access to and use of the website, booking platform, and related services offered by Home Base ("Company," "we," "us," or "our").

By accessing or using our Services, you agree to be bound by these Terms.

1. Definitions

  • "Services": Our website, booking system, communication tools, rental management services, and related offerings.
  • "Guest": Any individual booking or staying at a property.
  • "User": Any visitor to the website or party using our Services.
  • "Property": Short-term rental unit managed or marketed by us.

2. Eligibility

To use the Services, you must:

  • Be at least 18 years old
  • Have legal authority to enter into binding contracts
  • Provide accurate information during booking or account creation

You may not use the Services for unlawful or unauthorized purposes.

3. Bookings and Payments

A. Booking Confirmation

A booking is confirmed only when:

  • Full or partial payment is successfully processed
  • You receive written confirmation via email or our platform

B. Guest Responsibilities

By booking, you agree to:

  • Provide accurate guest information
  • Abide by all house rules, property-specific policies, and local laws
  • Maintain the property in good condition
  • Promptly report damages or issues

C. Payment Terms

Payments are processed through third-party providers.

You authorize us and our partners to:

  • Charge your payment method for the full booking amount
  • Charge for damages, incidentals, rule violations, or additional services as applicable

D. Security Deposits

If applicable, deposits may be pre-authorized or charged and refunded subject to inspection and compliance.

4. Cancellations and Refunds

Policies vary by property. The cancellation policy displayed at the time of booking governs your reservation.

We reserve the right to cancel reservations due to:

  • Safety concerns
  • Property damage
  • Fraud detection
  • Overbooking or administrative errors

Refunds will follow the stated cancellation and refund policies applicable at the time of booking.

5. Guest Conduct

Guests agree not to:

  • Engage in illegal activities
  • Host unauthorized parties or events
  • Exceed maximum occupancy
  • Disturb neighbors or violate quiet-hours policies
  • Smoke in non-smoking properties
  • Bring pets without prior approval

Violations may result in termination of stay, additional charges, and/or legal action.

6. Property Access

Guests consent to limited access by:

  • Property managers or staff for maintenance, cleaning, or emergencies
  • Local authorities if required
  • Lawful inspections by building operators or HOA personnel

Whenever possible, reasonable notice will be provided.

7. Damage, Loss, and Liability

Guests are financially responsible for:

  • Damage to the property or furnishings
  • Excessive cleaning costs
  • Lost keys, access cards, or remote controls
  • Violations of community or HOA rules

We reserve the right to charge the payment method on file.

8. Disclaimer of Warranties

The Services are provided "as-is" and "as-available" without warranties of any kind.

We do not guarantee:

  • Continuous or error-free operation of the website
  • Availability of specific properties
  • Accuracy of property descriptions (though we strive for accuracy)

9. Limitation of Liability

To the fullest extent permitted by law:

  • The Company is not liable for indirect, incidental, special, or consequential damages.
  • Our total liability arising from your use of the Services will not exceed the amount paid for the booking at issue.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its employees, owners, contractors, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your use of the Services
  • Your stay at any property
  • Violations of these Terms
  • Misconduct or negligence by you or your guests

11. Intellectual Property

All website content—text, graphics, images, logos, trademarks, and software—is the exclusive property of the Company or its licensors.

Unauthorized use is strictly prohibited.

12. Third-Party Links

The website may contain links to external websites.

We are not responsible for the content, privacy practices, or services of third-party sites.

13. Termination

We may suspend or terminate your access to the Services at any time, including for:

  • Fraud or suspected fraud
  • Violation of these Terms or house rules
  • Illegal activities
  • Failure to pay required fees

Guests removed due to misconduct are not entitled to refunds.

14. Governing Law

These Terms are governed by the laws of Indiana, without regard to conflicts of law principles.

Any disputes shall be resolved through:

  • Binding arbitration or
  • Courts located in Marion County, depending on your chosen legal model

15. Changes to These Terms

We may update these Terms at any time.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms, contact:

Home Base
Email: welcome@homebasebnbs.com