Privacy Policy

Last Updated: January 2026

This Privacy Policy ("Policy") explains how Home Base ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit our website, make a booking, communicate with us, or use any services associated with our short-term rental properties (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

Contact Information: name, email address, phone number, mailing address.
Booking Information: check-in and check-out dates, number of guests, special requests.
Payment Information: billing name, billing address, partial payment details (collected and processed by our third-party payment processors).
Account Information (if applicable): username, password, profile preferences.
Communication Records: inquiries, customer service messages, reviews, feedback, or dispute correspondence.

B. Information We Automatically Collect

When you interact with our website, we may automatically collect:

Device and browser information
IP address and approximate geolocation
Usage data, including pages visited, links clicked, referring pages
Cookies and similar tracking technologies (see Section 6)

C. Information from Third Parties

We may receive information from:

Payment processors
Identity verification services
Marketing or advertising partners
Property owners (if you are booking on their behalf or through referral channels)

2. How We Use Your Information

We use personal information to:

Facilitate bookings, payments, cancellations, and modifications
Verify identities and prevent fraud
Communicate reservation details, updates, and support messages
Personalize website content and user experiences
Improve website functionality, analytics, and performance
Comply with legal obligations and regulatory requirements
Enforce our Terms of Service and protect our rights

3. Sharing and Disclosure of Information

We do not sell personal information. However, we may share your information with:

A. Service Providers

Trusted third parties who assist with:

Payment processing
Identity verification
Website hosting and security
Marketing and advertising
Property management and cleaning coordination
Customer support tools

These providers access personal information only as necessary to perform services on our behalf.

B. Property Owners and Managers

If you book a property, some information—such as your name, stay dates, guest count, and special requests may be shared with the relevant property manager or owner for purposes of fulfilling your reservation.

C. Legal, Compliance, and Safety Requirements

We may disclose information when required by:

Law, regulation, or legal process
Government authorities
To prevent fraud, protect our rights, or ensure guest/host safety

D. Business Transfers

In the event of a merger, acquisition, asset sale, or reorganization, personal data may be transferred as part of the transaction.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the Internet is completely secure. By using the Services, you acknowledge these risks.

5. Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary based on data category.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Authenticate users
Remember preferences
Analyze site usage
Deliver personalized advertising

You may disable cookies through your browser settings, though doing so may limit website functionality.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

Access and obtain a copy
Request correction or deletion
Object to processing
Opt out of marketing communications
Withdraw consent (where applicable)

Requests can be made via welcome@homebasebnbs.com.

8. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to and processed in jurisdictions with different data protection laws.

9. Children's Privacy

Our Services are not intended for anyone under 18. We do not knowingly collect information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised "Last Updated" date.

11. Contact Us

If you have questions about this Policy, contact us at:

Home Base
Email: welcome@homebasebnbs.com